Not working in Final Cut

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George
Posts: 1
Joined: Fri May 29, 2020 7:59 pm

Not working in Final Cut

Post by George » Fri May 29, 2020 8:02 pm

I just installed the device, customized the keys, and in Final cut it does absolutely nothing. No response at all. I am using OS Catalina 10.15.5. Anyone have an idea what I am doing wrong?

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Tourbox
Posts: 45
Joined: Tue Sep 10, 2019 6:37 am

Re: Not working in Final Cut

Post by Tourbox » Fri Jun 05, 2020 7:26 am

Hello George,

For a better understanding of your problem, would you mind taking a short video and send it to support@tourboxtech.com ? We will have a specialist from the customer service center ready there to solve your issue.

Thanks for your support.

Best Regards,
TourBox

alsalphotography
Posts: 1
Joined: Mon Jun 08, 2020 9:25 am

Re: Not working in Final Cut

Post by alsalphotography » Mon Jun 08, 2020 9:29 am

Tourbox wrote:
Fri Jun 05, 2020 7:26 am
Hello George,

For a better understanding of your problem, would you mind taking a short video and send it to support@tourboxtech.com ? We will have a specialist from the customer service center ready there to solve your issue.

Thanks for your support.

Best Regards,
TourBox

I have the same issue. I just installed the device, customized some of the keys. I am using it with Lightroom at the momnet but it does absolutely nothing. No response at all. I am also using OS Catalina 10.15.5.

Is this an issue with the latest mac OS 10.15.15? CAn you help?

Thank youTop

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Tourbox
Posts: 45
Joined: Tue Sep 10, 2019 6:37 am

Re: Not working in Final Cut

Post by Tourbox » Wed Jun 24, 2020 4:26 pm

Hello alsalphotography, 

TourBox can fully support macOS 10.15.15. Would you please send more details about your problem when working with Lightroom to support@tourboxtech.com? Our customer specialist will help you to solve your issue.

Thanks for your support.

Best Regards,
TourBox

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