Disable DPad HUD + USB Port Stops Working

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GuyInNewYork
Posts: 1
Joined: Fri Jun 05, 2020 1:11 pm

Disable DPad HUD + USB Port Stops Working

Post by GuyInNewYork » Fri Jun 05, 2020 1:19 pm

Hello all,

I'm having two issues, hope there is some advice on either/both of them. They're related, in a way:

1. Is there any way to permanently disable the DPad HUD from popping up whenever the Tourbox is connected to the computer? I never use it, and it feels like a nuisance to go through when I unplug/plug my Tourbox in. Why would I need to plug in my Tourbox so frequently? That leads me to issue two:

2. Whenever my computer (2018 iMac) goes to sleep, the USB outlet on my Tourbox stops working (I use it for my Wacom). So I need to unplug and replug my Tourbox to kickstart it again. Anyone else encounter this issue?

Thanks in advance!

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Tourbox
Posts: 45
Joined: Tue Sep 10, 2019 6:37 am

Re: Disable DPad HUD + USB Port Stops Working

Post by Tourbox » Wed Jun 24, 2020 5:28 pm

GuyInNewYork wrote:
Fri Jun 05, 2020 1:19 pm
Hello all,

I'm having two issues, hope there is some advice on either/both of them. They're related, in a way:

1. Is there any way to permanently disable the DPad HUD from popping up whenever the Tourbox is connected to the computer? I never use it, and it feels like a nuisance to go through when I unplug/plug my Tourbox in. Why would I need to plug in my Tourbox so frequently? That leads me to issue two:

2. Whenever my computer (2018 iMac) goes to sleep, the USB outlet on my Tourbox stops working (I use it for my Wacom). So I need to unplug and replug my Tourbox to kickstart it again. Anyone else encounter this issue?

Thanks in advance!

Hi GuyInNewYork, 

Thanks for your feedback. 

For the Dpad HUD, you can right click on it and select to disable it. The Dpad HUD is designed to help you setup commonly used tools so that you can quickly switch between tools when editing or drawing. 

For the issue of unplug and replug TourBox to kickstart it again whenever the computer goes sleep, would you please send a video to best illustrate the problem to support@tourboxtech.com. Our customer support specialist will follow up and help you to solve it. 

Thanks for your support. 
TourBox

Josteos
Posts: 1
Joined: Fri Jun 26, 2020 12:21 am

Re: Disable DPad HUD + USB Port Stops Working

Post by Josteos » Fri Jun 26, 2020 12:27 am

I have this same problem!  The Tourbox frequently disconnects/reconnects, and each time the DPAD HUID shows up.  I click DISABLE and the HUD goes away, but it doesn't save.  The tourbox console also opens up and has to be closed.  It would be nice if the console would also not pop up during connection problems.

I'm not sure why there are connection problems, the USB hub is shared by multiple devices, and the tourbox is the only one that seems to have a problem.  Is there a log being generated when the console is popping up for connection problems ?

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