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Stopped working in Lightroom after upgrading to v2.1.2

Posted: Wed Aug 05, 2020 1:34 am
by zeegeek
I upgraded to version 2.1.2 on macOS Catalina and it stopped working in Lightroom. During the upgrade, I reinstalled the driver and the console. I can see key presses being recognized in the console when I use Tourbox. However, it has no effect in Lightroom. It was working properly prior to the upgrade.

Re: Stopped working in Lightroom after upgrading to v2.1.2

Posted: Thu Aug 20, 2020 8:07 am
by tourbox.com
Hi, sorry for the late reply.

Please make sure that you connected LR presets to TourBox when the auto-switch function is on. You should close all anti-virus softwares in your computer. And please make sure you installed the affiliate tool for MacOS system. 

If that still doesn't work, please contact support@tourboxtech.com.