TourBox Console v.2.1.3 Now Officially Released!

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Tourbox
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TourBox Console v.2.1.3 Now Officially Released!

Post by Tourbox » Mon Aug 10, 2020 10:01 am

TourBox Console v2.1.3 is now available. Welcome to download it to experience new features for your creative editing workflow.

NOTE:

1. For Mac users, please skip the driver installation while upgrading the TourBox Console application.
2. Please export all your preset files for backup to prevent data loss, while upgrading the TourBox Console application.

Download Now

What's New
  •  Firmware has upgraded to 1.7 to optimize the double-click experience.
  • Application icons will be displayed when auto-switch preset is on.
  • Optimize the display effect and speed of all bubble tips in TourBox Console.

Image

TourBox Console will continually update and optimize. If you have further questions, please feel free to contact us via support@tourboxtech.com.

Dnilox
Posts: 11
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Dnilox » Tue Aug 11, 2020 11:24 am

This release added stuttering/non-responsiveness, while 2.1.2 was very smooth and reactive.

I had a backup of the app, so I deleted 2.1.3 and reinstalled 2.1.2 to get it working properly.

I have attached a video of both versions, I'm running through the video frames and you can see that 2.1.2 is very fluid, while 2.1.3 gets stuck on some frames as I turn my knob (I'm doing the same turning speed on both videos).
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Mac Mini (Late 2014) i7, Mac OS 10.15

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Tourbox
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Tourbox » Thu Aug 13, 2020 3:24 am

Hi, Dnilox

Thanks for your feedback. 

Could you please kindly advise us of what is the creative software and the version detail you are testing? And what kind of function you have set to the Knob? Our tech person will test and figure out the problem. Thanks. 

Dnilox
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Dnilox » Thu Aug 13, 2020 11:22 am

Hi guys,

I'm using Photoshop CC 2020 21.2.1, and the function I'm using is the Tall button+Knob to select Previous Frame ( Opt+⌘+] ) and Next Frame ( Opt+⌘+] ) in the Timeline. I don't remember if these keys are the original shortcuts or if I modified them inside PS, but shouldn't matter anyway.

As a side note, neither version of TourBox Console is using much CPU resources (almost nothing) while turning the knob, which is the most demanding function since it's used repeatedly sometimes at high speeds, Photoshop does use a lot of CPU when moving between frames at high speeds, but it has always done that.

I'll keep using TourBox 2.1.2, it works flawlessly and I'm very happy with that version. Hopefully the issue is fixed in 2.1.4 (or whatever version it's next).
Mac Mini (Late 2014) i7, Mac OS 10.15

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Tourbox
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Tourbox » Fri Aug 14, 2020 6:41 am

Hi, Dnilox

Thanks very much for your detailed information :)

Our tech person is testing. Once we have any updated information, we will let you know. 

theletterbox22
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Joined: Thu May 28, 2020 6:58 am

Re: TourBox Console v.2.1.3 Now Officially Released!

Post by theletterbox22 » Wed Aug 19, 2020 5:11 pm

this version does not work, is there a way to reinstall the previous version?

tourbox.com
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by tourbox.com » Thu Aug 20, 2020 6:35 am

theletterbox22 wrote:
Wed Aug 19, 2020 5:11 pm
this version does not work, is there a way to reinstall the previous version?

Hi, please send an email to support@tourboxtech.com, and we'll send you the installation package of the previous version via email.

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Tourbox
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Tourbox » Tue Aug 25, 2020 7:01 am

Hi Dnilox,

Thank you for your valuable feedback. We've figured it out and will solve it in our next V2.2. Please download the new version when it's released and have a try.

swordlee
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Joined: Sun Sep 20, 2020 2:45 am

Re: TourBox Console v.2.1.3 Now Officially Released!

Post by swordlee » Sun Sep 20, 2020 2:49 am

[font][font]軟體無法安裝Image[/font][/font]

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Tourbox
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Re: TourBox Console v.2.1.3 Now Officially Released!

Post by Tourbox » Mon Sep 21, 2020 3:27 am

Hi Swordlee, 請嘗試使用後綴為.pkg的安裝包進行安裝。這個驅動是第三方,不是我們開發的。app後綴是他們新版的驅動(可能還在測試周期,不太穩定,對有些電腦環境不兼容)。pkg後綴那份是通行了很多年的舊版驅動。

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