Tour box continually disconnects on Mac

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MaxSync
Posts: 1
Joined: Fri Aug 28, 2020 12:29 pm

Tour box continually disconnects on Mac

Post by MaxSync » Fri Aug 28, 2020 12:36 pm

I am using Tourbox with Photoshop on a 2019 iMac. I really like the device and find it extremely useful.

My software is up to date.

Frequently I get the message: Please connect the Tourbox. (This has been happening since day one.)

I unplug the usb cord, plug it back in and I'm fine - for a while.  A few hours or a day or two later - again, and again, and again.

In the immortal words of Jerry Seinfeld: "What's up with that?"

This is extremely annoying.  Any ideas or advice?

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Tourbox
Posts: 110
Joined: Tue Sep 10, 2019 6:37 am

Re: Tour box continually disconnects on Mac

Post by Tourbox » Mon Aug 31, 2020 6:43 am

Hi, sorry to hear that. Have you tried to change the cable and see whether it works? It might be caused by loose or defective contacts.

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