TourBox Console Unusuably Slow on Mac

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rhelst
Posts: 1
Joined: Tue Sep 01, 2020 2:33 pm

TourBox Console Unusuably Slow on Mac

Post by rhelst » Tue Sep 01, 2020 2:37 pm

I have installed and reinstalled TourBox Console several times.  I have it connected to a 2019 MBP 16" via a USB dock.  The TourBox is recognized without any issues but when I open TB Console, the application is unusably slow.  Like I'm trying to run modern software on a Windows 98 machine.  Whenever I mouse over an option to change a control, the application takes 10 seconds to recognize where I've placed my cursor.  If I click, another 10 seconds of a spinning wheel until it figures out what to do.  If I leave the application open for long enough or try to do more than 1 or 2 things with it, this issue will spread to MacOS forcing me to perform a hard shutdown to get my computer to respond.

Has anyone else had this experience?

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Tourbox
Posts: 110
Joined: Tue Sep 10, 2019 6:37 am

Re: TourBox Console Unusuably Slow on Mac

Post by Tourbox » Thu Sep 03, 2020 7:36 am

Hi rhelst, could you please send an email to support@tourboxtech.com, with a video showing us your the problem, so our technical team can detect the problem and try to solve it. Or could you please contact us on Facebook: TourBox Official so we can communicate in real time?

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