Tourbox disconnects when Mac goes to sleep

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Sergio
Posts: 3
Joined: Thu May 21, 2020 4:47 pm

Tourbox disconnects when Mac goes to sleep

Post by Sergio » Wed Mar 03, 2021 7:12 pm

Every time I wake up my Mac from sleep I get the message that Tourbox disconnected and I have to manually unplug and re-plug the consolle to get it to reconnect.
I have the latest software and firmware.
This is quite annoying. Any workaround?

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Tourbox
Posts: 148
Joined: Tue Sep 10, 2019 6:37 am

Re: Tourbox disconnects when Mac goes to sleep

Post by Tourbox » Tue Mar 09, 2021 2:49 am

Hello Sergio,

May I ask what is your current version of TourBox Console?

Please update to our latest version of 2.2.5 and see if the problem still exist.

Looking forward to seeing your reply!

Sergio
Posts: 3
Joined: Thu May 21, 2020 4:47 pm

Re: Tourbox disconnects when Mac goes to sleep

Post by Sergio » Thu Mar 18, 2021 8:48 pm

Thanks for the reply.

I have already updated Tourbox Console to the latest version (2.2.5) and the problem persists.

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Tourbox
Posts: 148
Joined: Tue Sep 10, 2019 6:37 am

Re: Tourbox disconnects when Mac goes to sleep

Post by Tourbox » Tue Apr 20, 2021 8:32 am

Hello Sergio,

Regarding the problem you have,

Please kindly refer to the given steps of this website below, answer the questions, send us the information we need, and we will help you from there!

Link: https://www.tourboxtech.com/en/tips.html

In case we did not see your reply in the forum timely, we suggest you send to support@tourboxtech.com.
Looking forward to seeing your reply!

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