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Tourbox disconnects when Mac goes to sleep

Posted: Wed Mar 03, 2021 7:12 pm
by Sergio
Every time I wake up my Mac from sleep I get the message that Tourbox disconnected and I have to manually unplug and re-plug the consolle to get it to reconnect.
I have the latest software and firmware.
This is quite annoying. Any workaround?

Re: Tourbox disconnects when Mac goes to sleep

Posted: Tue Mar 09, 2021 2:49 am
by Tourbox
Hello Sergio,

May I ask what is your current version of TourBox Console?

Please update to our latest version of 2.2.5 and see if the problem still exist.

Looking forward to seeing your reply!

Re: Tourbox disconnects when Mac goes to sleep

Posted: Thu Mar 18, 2021 8:48 pm
by Sergio
Thanks for the reply.

I have already updated Tourbox Console to the latest version (2.2.5) and the problem persists.

Re: Tourbox disconnects when Mac goes to sleep

Posted: Tue Apr 20, 2021 8:32 am
by Tourbox
Hello Sergio,

Regarding the problem you have,

Please kindly refer to the given steps of this website below, answer the questions, send us the information we need, and we will help you from there!

Link: https://www.tourboxtech.com/en/tips.html

In case we did not see your reply in the forum timely, we suggest you send to support@tourboxtech.com.
Looking forward to seeing your reply!